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Building Support Supervisor
Job Title :

Building Support Supervisor

Salary/Rate : £10.90 - £10.90
Location : Birmingham
Posted : 19 Apr 2018
Agency/Employer : Midlands Arts Centre
Description :

The post holder will be responsible for:

·      Providing support and assistance to all MAC users and staff

·      To be a visible presence on site in order to report and resolve any issues that may arise

·      Ensuring the efficient lockdown of the building each night  

·      To assist with room set up and building management 


Customer Care

·         Providing knowledgeable, efficient, friendly and professional customer service to the public and other users of the centre

·         Welcoming artists, companies and external hires, facilitating their use of the centre

·         Ensuring the provision of accurate and timely information to the centre’s users

·         To deal with enquiries and complaints from visitors and report to Operations Manager

·         Attend briefings in order  to discuss events confidently with visitors and be empowered to talk about the organisation, both efficiently and accurately


Public Safety and Welfare

·         To assist the Operations Manager in an evacuation

·         Maintain a thorough knowledge of MAC’s safety and emergency procedures

·         To ensure the safety, well being and security of all users of the site

·         To ensure that all incidents and accidents are reported to the Customer Service Manger as soon as possible

·         To liaise with the Operations Manager, MAC staff and cleaning team to ensure any potential or actual hazards are minimised, managed and reported appropriately


Building Security

·         Ensuring the building is fully secured and locked down each night adhering to a robust lockdown procedure

·         Carry out regular, intelligent building patrols across the site (both internal and external areas). Reporting any incidents to the Operations Manager and filling in appropriate paperwork

·         To provide security support for any operational activities ensuring the safety and security of all users of the site





·         To monitor and report building maintenance issues,  and the efficient operation and safety of all relevant equipment

·         Maintaining the aesthetic and professional appearance of all of the public areas and relevant staff areas

·         To assist with moving furniture and setting up meeting rooms and other spaces 

·         Occasionally provide overnight security with other staff members

·         To ensure that data protection legislation is complied with at all times

·         To report all items of lost property in line with procedure

·         To assist with compiling the Building Support Supervisor rota

·         Any other duties in line with the needs of the business

For further information and to apply, please visit the MAC website:

Job Type : Permanent
Job Reference : 12122643
Company website :
Total Vacancies : 1
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